Lead time for order delivery
After we receive your order and payment, we hand build the wheel, mount all parts, check that everything works perfectly and take some pictures of the unicycle before disassembling and packing it. If all colored parts are available from stock we need 1 working day to do all these steps and on the following day the unicycle is handed over to the courier. If some parts have to be anodized we have to add the finishing lead time we have described above.
We track your parcel up to destination
As soon as the parcel is handed over to the courier:
- the shipping agent will notify you the pick-up of your parcel
- We will send you an email with the waybill to track your parcel online.
- the shipping agent will inform you in advance when your parcel is going to reach destination.
- If you need additional information or support do not hesitate to contact us, we will be your interface with the courier until delivery is completed.
Average delivery time
Italy: 1 working day EU-Countries: 3-5 working days Extra EU-Countries: 6-10 working days Service updates due to COVID-19 outbreak. The situation is however very dynamic and may change even on a weekly base due to the evolution of the pandemic in the various geographical areas of the world. We continue to operate in line with demand and the needs of our customers and keep ourselves constantly updated on the evolution of this situation. Furthermore, in order to ensure deliveries worldwide we have decided to widen our shipping agent choice. This enable us to switch from one to the other agent in case of suspension of service declared by one or the other partner or in case of unacceptable delays due to the restrictions in place. The transit time listed above is therefore to be considered indicative due to the actual situation.