Shipping and Delivery

Mad4One ships worldwide

It’s vital that your order reaches you quickly and safely. As son as your order has been executed, our logistics partners ensure that your order is transported to you with utmost care. On this page, you will find extensive information on shipping and delivery.

The coverage is valid worldwide

With Mad4One your package is always insured. The insurance refers to the value of the material ordered and sent to you, including the transport cost you have paid us.

When is the insurance activated?

The insurance coverage is activated when the courier officially declares the loss of your package. As soon as we receive this declaration we replace the product that have been lost with one totally in compliance with your initial order.

Delivery Terms and other useful Information

Costs

The cost of transport depends on the courier you are going to choose when ordering.
In fact, it is you who decide who to entrust your package to, also based on your experiences and preferences.
Once you have selected the courier, the shop will show you how much you are going to pay.
This cost corresponds to the contribution we ask you for the delivery of your order.
The remaining part of the transport fee will be covered by us.

For non-EU customers:

Among the various couriers we offer, you will find EMS https://www.ems.post/.
EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU) connecting 175 countries and territories worldwide. 
Which are the main plus of EMS?
EMS takes priority over other postal services around the world.
Its postal operators have the largest last mile coverage worldwide supported by the postal delivery network to reach every business and citizen in the world.

Although EMS is in most of the cases a convenient courier, we have to point out that its shipment tracking system is often not updated in real time.

We track your parcel up to destination

As soon as the parcel is handed over to the courier we send you an email with the tracking number and the link to trace your parcel.

We inform the courier also about your telephone number and Email address.

We will trace your parcel up to destination. If you need information or support do not hesitate to contact us, we will be your interface with the courier until delivery is completed.

All our shipments are insured, so if unfortunately your package gets lost and the courier confirms it, we will immediately replace it free of charge.

How long will your shipment take to reach its destination?

Transit time may vary based on the destination postal code.

Actually we record the following average delivery time:

ITALY 1 working day
EU COUNTRIES 3-5 working days
EXTRA EU COUNTRIES 6-10 working days

This transit time is to be considered indicative and may be delayed during peak periods such as in the weeks before Christmas.

Return of goods

Please read paragr. 11 of our GSC.

Payment

Credit cards

PayPal

Bank transfer

Excellent conditions for NON-European Citizens who purchase directly at our warehouse

It's a simple, safe and fast procedure and the Italian VAT (22%) will be credited back to you. Please click on the image for more infos about this procedure.

General rule valid for all your orders you receive by courier

What do I do if I the package is damaged?

When you receive goods delivered by courier we recommend that you proceed as follows.

Upon delivery, the courier will ask you to sign the courier delivery note to prove that he has delivered the package to the address or person who was to receive it.

Check that the number of packages matches that indicated on the shipping documents.

Check that the packaging is complete, undamaged, dry and unopened. Check that metal strapping and adhesive tapes have not been broken.

Any damage, or discrepancy in the number of packages or other details must be reported immediately to the courier making the delivery.

In these circumstances the goods should be accepted with reserve, writing “Accepted with reserve” on the courier’s delivery note only (and not on any other document).

This is a formula that indicates that you have received the package, but that something may have gone wrong.

The reserve allows you to check the contents at a later time, since the courier by law does not allow you to open the package until you have signed.

If you accept with reserve because there are visible damage, write the reason clearly on the bill: “Goods accepted with reserve because packing damaged, or packages missing etc.

Photograph the bill with your note and the package in the condition you received it.

This is a standard procedure, which applies to all your purchases received by courier regardless of the seller (whether domestic or foreign).

What does Mad4One in such cases?

If you then open the parcel and you see that the content has also been damaged, contact us immediately by sending us:

- photo of the package not yet opened

- photos of the damaged content

- copy of the courier delivery note you signed with the note "accepted with reserve".

We will immediately contact the courier and manage the case up to its closure keeping you constantly updated.

Pick-up at our warehouse

For the time being the pick up at our store of the product you purchased online may still take place but all safety measurements for the containment of the coronavirus pandemic have to be put in place.

Please contact us in advance in order to fix the appointment.

Delivery during events

We are excited to be back on the road and be present again at many events and championships that will take place in Europe. At our booth you will find all Mad4One new products together with our unicycles (that you can try) and parts, and you will get the technical support & service you need free of charge. We wait for you!