Terms and Conditions
2. Applicability and Validity
3. The Offer
4. The Purchasing Contract
Subject of the purchasing contract is the purchase of the Product offered and sold by the Supplier. The purchasing contract is confirmed and can be executed as soon as the Customer, after having ordered the Product through the website: (a) has received the Supplier's order confirmation per email; (b) has paid the entire amount agreed (except in case of "contrassegno", which is a payment condition limited only to Italy). Each order confirmation has its own referring number. The order confirmation shall state all data concerning the purchasing contract, such as: description of the Product, quantity, price, delivery address, invoice address, payment condition. In case of force majeure or non- availability of the Product, the Supplier has the right to cancel the purchasing contract and to pay back the amount received.
5. Right of Property
6. Prices, Payment conditions, Delivery Costs, Shipment and Lead Time
All prices are in EUR and in the currencies available in the Website. The prices are EXW (free departure) and include VAT in compliance with the law for distance selling which came into force on July 1st, 2021. Orders for Countries outside the EEC do not include VAT and the import duties will be the responsibility of the purchaser. The Payment Conditions are described under "Payment" in the Menù "Service". The delivery costs and the lead time are described under "Shipping and Delivery Terms" in the Menù "Service".
The warranty is granted to the original Purchaser only, and cannot be transferred to third parties. The Supplier guarantees the Product (in the shape originally sold to the Customer) to be free from defects in materials and workmanship.
The Supplier replaces the Product at no additional cost if the Product bends, cracks or breaks under normal riding conditions. "Normal riding conditions". Modifications of the Product, carried out by third parties, will void the warranty.
The warranty does not include damages to the Product that are caused by external forces and theft. The Customer is asked to read carefully the Installation Advice, written by the Supplier, which are available in the Supplier's website. Maintenance and Installation Manuals delivered by third parties or downloaded from other websites are not valid.
On receipt of the Product the Customer must check:
- that the number of items received corresponds to the number of items stated in the shipping document;
- that the packaging is intact and not altered, even in the closing tape. In case of tampering and/or breaks the Customer shall give notice of the event occurred by putting in the shipping document the following remark "riserva di controllo merce".
Furthermore, the Customer shall verify that the number of items received corresponds to the one ordered and that the Product has no visible defect. If items are missing and/or defects are present, the Customer shall give immediate written notice to the Supplier (with photos that highlight the problem), however not later than 7 (seven) days from receipt of the Product. The Supplier shall evaluate how to proceed and shall decide to replace the product or to repair it. This will be done free of charge for the Customer.
9. Delivery - Shipping
10. Data protection and Cookies
11.1. Return Free of Charge - Withdrawal from the Purchasing Contract
To exercise this right, the Customer shall:
- announce in advance to the Supplier by email this decision;
- have received via email from the Supplier the RMA (Returns Material Authorisation). The RMA number must be indicated in all documents (delivery note, etc.) and in all correspondence between the Parties relating to the return.
In the event, that the Customer decides to exercise the right of withdrawal, the Product must be returned:
- properly packed in its original packaging, in perfect condition for resale (not damaged or soiled) and equipped with all accessories, Instructions Advice and documentation received;
- accompanied by the Withdrawal Form duly filled in by the Customer stating the RMA number;
- without visible signs of use, except those compatible with the normal vision of the article.
If the Return of the Product is not carried out in compliance with the procedure described above, the withdrawal is not accepted.
11.2. Effects of the Withdrawal
If the Customer withdraws from the Purchasing Contract and asks for a Voucher for the amount paid for the Product returned (= value of the Product incl. shipping costs paid), the Supplier shall send him a Voucher for said amount.
If the Customer withdraws from the Purchasing Contract without asking for a Voucher, the Supplier shall refund the amount paid for the Product returned (= value of the Product incl. shipping costs paid). The shipping costs for the return of the Product to the Supplier are at the customer's expenses.
The Voucher has a validity of 6 months from the date of issue. It can be used for a purchase of equal value, or can be split on different purchases made at different times, but still within the validity period of the Voucher.
The refund carried out by the Supplier for the returned Product, shall not include any additional costs incurred in sending the Product the first time to the Customer, resulting from the Customer's request of a type of delivery other than the least expensive standard ones offered by the Supplier. The Refund will be made using the same means of payment used by the Customer for the initial transaction unless otherwise agreed between the Parties in advance.
The Customer shall not pay any additional fee resulting from this reimbursement. The Supplier can suspend the reimbursement until receipt of the returned Product.
The return of the Product cannot be made applying the condition "cash on delivery".
11.3. Withdrawal Form
Herewith the undersigned, (1) notifies the withdrawal from the Purchasing Contract of the following product/s:
- Product (1)
- purchased on (1)
- invoice nr. (1) dated (1)
- received on (1)
- purchased by (Name and Surname of the Customer) (1)
- living in (1)
- place and date of the request of withdrawal (1)
(1) data to be entered.
11.4 Exceptions to the Right of Withdrawal
“tailor made product” : in this case we mean special technical and aesthetic customizations requested by the customer and made by us, which do not fall within the customizations we offer on our site.